Privacy Policy

NextGen PetCare (“we”, “us”) operates nextgenpetcare.com. This policy explains what information we handle when you use the site, educational tools, booking forms, and WhatsApp contact links, and how that information is used.

1. Information we collect

We do not operate a traditional account login system. Information is collected only when you choose to provide it:

• Booking / enquiry forms: name, pet name, pet type, preferred service, and the message you type. This data is used to format a WhatsApp message that opens in your own device/browser for you to review and send.
• Email links: if you email info@nextgenpetcare.com or mureedsargana@gmail.com, the content of that email is handled according to standard email practice.
• WhatsApp: when you use a wa.me link, you leave our website and communicate directly through WhatsApp’s platform under Meta’s terms and privacy practices.
• Technical data: standard server and browser logs (IP address, browser type, pages visited, approximate location derived from IP) may be generated by hosting providers for security and performance.

2. How we use information

• To respond to care requests and general enquiries you initiate
• To improve site content and educational tools
• To maintain security and diagnose technical issues

We do not sell personal information. We do not use form data for automated marketing lists unless you separately opt in through a clear, voluntary channel.

3. WhatsApp redirection

Several pages open WhatsApp with a pre-filled message. That message is assembled in your browser and sent only when you choose to send it in the WhatsApp application. We do not receive a copy of that message through our website alone; communication then occurs on WhatsApp’s infrastructure.

4. Cookies and similar technologies

The site is primarily static. We do not run advertising trackers as part of the core experience. Hosting or analytics providers (if enabled) may set essential or performance cookies. You can control cookies through your browser settings.

5. Data retention

Enquiry content you send by email or WhatsApp is retained only as long as needed to respond and maintain a reasonable service record, unless a longer period is required by law. Server logs are typically rotated according to the host’s standard schedule.

6. Third parties

WhatsApp / Meta, email providers, and web hosts process data under their own policies when you use those channels. We select providers with a view to security and reliability but cannot control their independent practices.

7. Your choices

You may request access to, correction of, or deletion of personal information we hold about you by contacting info@nextgenpetcare.com. Some data held solely inside WhatsApp or your email account must be managed through those platforms.

8. Children

The site is intended for adult pet owners and caregivers. We do not knowingly collect personal information from children.

9. International users

Content is written for pet owners in the US, UK, Canada, Australia, and Europe. Data may be processed in the country where our hosting or communication tools operate. By using the site you acknowledge that cross-border transfer may occur as needed to deliver the service you request.

10. Changes

We may update this policy periodically. The “Last updated” date at the top will change when material revisions are made.

11. Contact

Privacy questions: info@nextgenpetcare.com
Direct contact: mureedsargana@gmail.com
WhatsApp: +92 332 6363574